Contact Us

NORTHWEST DIRECT: 1-877-672-5678
International Calls: 814-728-7818

Email: info@northwest.com
Our Customer Service Representatives are available Monday - Friday, 7:00 a.m. to 8:00 p.m. & Saturday, 8:00 a.m. to 4:00 p.m.

To help us serve you better, please see the options listed below.

Bankline, Telephone Banking
1-877-672-5678 (Option 1)
Email: info@northwest.com
Call Bankline for information about your accounts or to transfer funds by telephone any time, 24 hours a day, 7 days a week.

Online Banking Customer Service
1-877-672-5678 (Option 2)
Email: info@northwest.com
Specialists trained to answer your Online Banking questions are available Monday - Friday, 7:00 a.m. to 8:00 p.m. & Saturday, 8:00 a.m. to 4:00 p.m.

To Report a Northwest Debit or ATM Card Lost or Stolen:
Please call Northwest Direct: 1-877-672-5678 (Option 4)
Overall Bank Specialists are ready to assist you Monday - Friday, 7:00 a.m. to 8:00 p.m. & Saturday, 8:00 a.m. to 4:00 p.m.
To report a card lost or stolen after hours, please call 1-800-523-4175.

Credit Card Customers:
To report your card lost or stolen: (866) 839-3485
To start a dispute or fraud claim: (800) 600-5249
General Customer Service: (866) 317-0355

Apply for a Loan
1-877-672-5678 (Option 3)
Email: info@northwest.com
Loan Specialists ready to accept your loan application Monday - Friday, 7:00 a.m. to 8:00 p.m. & Saturday, 8:00 a.m. to 4:00 p.m.

Customer Service Representative
1-877-672-5678 (Option 4)
Email: info@northwest.com
Overall Bank Specialists are ready to assist you Monday - Friday, 7:00 a.m. to 8:00 p.m. & Saturday, 8:00 a.m. to 4:00 p.m.

Postal Mail to:
Northwest Bank
P.O. Box 128
Warren, PA 16365

SHAREHOLDER RELATIONS DEPARTMENT OF NORTHWEST BANCSHARES, INC.

Phone: 800-859-1000
814-728-7263
*For Shareholder inquiries only, please email: ian.scott@northwest.com

Postal mail to:
Shareholder Relations Department, Northwest Bancshares, Inc.
P.O. Drawer 128
Warren, PA 16365