Security Center

Your security is our top priority.

At Northwest, we invest in all the latest security to be sure you’re protected. Here’s some information about how we protect you:

  • Online Banking. Northwest Online Banking combines the latest technology to protect your information.
  • Privacy Policy and Internal Confidentiality. We limit access to personal information to employees who need it to serve you. Click here to read our privacy policy.
  • Trusteer. Malware and phishing give hackers access to your computer, account numbers and personal information. It can take days or weeks to be detected, but by then it’s too late. We partnered with IBM, a leading expert in financial security, to offer Trusteer Rapport online fraud protection software—customized to protect Northwest customers—at no cost.
  • Chip Cards. All Northwest credit and debit cards are armed with a tiny microchip. When you make a purchase at a chip card reader, the card transmits a unique code and encryption, making it virtually impossible for hackers to steal financial information, invade your privacy and disrupt your life.
  • Debit Card Alerts. Customizable alerts to monitor Northwest debit card transactions by text message or email.

It takes two—here are some ways you can help protect yourself:

  • “Read. Keep yourself up to date about the latest trends in cybersecurity and how to prevent an attack.” (Boxes, images or icons with article titles and first sentence. This should take the user to our blog-formatted articles):
  • Monitor your accounts. Regularly log in to online banking and review monthly statements. See something suspicious? Let us know right away. The sooner we know what happened, the sooner we can help.
  • Beef up your online security. On the latest antivirus software.
  • Keep an eye on your credit report. Visit annualcreditreport.com to learn more.
  • Play it safe online and over the phone. Never click suspicious links or give your personal information to unsolicited requests.
  • Be aware of ATM surroundings. Cover your keypad when you enter your PIN.
  • Set a passcode. Protect your computer, smartphone and tablet.

Resources

When you run into an issue—here’s a list of organizations to call:

  • Equifaxwww.equifax.com: to report fraud, call 1-800-525-6285
  • Experianwww.experian.com: to report fraud, call 1-888-397-3742
  • Trans Unionwww.transunion.com: to report fraud, call 1-800-680-7289
  • To report fraudulent check use call ChexSystems at 1-800-428-9623
  • To contact the Social Security Administration to report fraud, call 1-800-269-0271 or to order a benefits statement call 1-800-772-1213
  • To report Identity Theft to the Federal Trade commission, call 1-877-438-4338
  • If the crime involves the US Mail, report it to your nearest U.S. Postal Service Office.
Your security is our top priority.